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favourites!Frequently Asked Questions
- How do I place an order?
- What payment options do you have available?
- How and when will my order be delivered?
- What is the cost of delivery?
- Do you offer gift wrapping?
- Can my order be sent to a different address?
- Is the website secure?
- Are my details kept private?
- Do you have a return policy?
- Do you provide information on sizing?
- Do you have a pricing policy?
- Which currency do you use for conducting transactions?
- I received a gift voucher but I'm not sure how to redeem it, can you help?
1. How do I place an order?
You can place an order in one of two ways. The first way is through our website (URL: www.minifashionista.com.au ). Select the product you are wishing to purchase and click on the 'add to cart' button. Once you have completed your shopping you can click on the 'checkout' button on the top right-hand side of your screen. This will take you to the checkout, where you are able to modify your order should you wish, before submitting it. We also accept credit card payments over the phone, so you can call us on +61.0409.355.085 and complete your payment this way. If paying over the phone, please remember to tick 'paying over the phone' at checkout and quote your order number when calling.
The second way you can place an order is by downloading and completing our PDF order form. Once you have completed the order form you can send it via email to orders@minifashionista.com.au , fax it to +61.8.8373.5153, or mail it to Minifashionista Pty Ltd, PO Box 295 , Unley , South Australia 5061 (together with your cheque or credit card details).
For any questions concerning ordering please contact or call us on 0409 355 085.
2. What payment options do you have available?
We accept the following payment methods for Australian orders:
- Credit card - Visa, Bankcard and MasterCard.
- Direct deposit. Deposits should be made to the following account:
| Account Name: | Minifashionista Pty Ltd |
|---|---|
| BSB: | 015-208 |
| Account Number: | 4927-43985 |
| Bank | ANZ |
Please ensure that you include your order number as the reference when depositing the funds and please email to inform us that you have made payment. Please note that your order cannot be despatched until your payment has been cleared in our bank account.
- Cheque, made payable to Minifashionista Pty Ltd. Please send your cheque to Minifashionista Pty Ltd, PO Box 295 , Unley , South Australia 5061. Please note that your order cannot be despatched until your payment has been cleared in our bank account.
All International orders must be paid for by credit card.
3. How and when will my order be delivered?
We at minifashionista™ know how important it is to receive your order in a timely fashion, so we offer the services of Australia Post Express, as standard for all non-bulky domestic orders. This means that you should receive your delivery within two business days of despatch for most areas.
We use the services of a courier for all bulky and heavy (over 3kg) domestic orders.
We deliver world-wide and use the services of Australia Post Airmail for all International orders.
4. What is the cost of delivery?
We have selected delivery options which we believe are both fast and economical. We offer a flat rate delivery fee, so that you know what to expect when you get to the checkout. Because we appreciate you shopping with us we offer Free Domestic Express Delivery when you spend over $130.00 in any single transaction.
Please refer to the table below to determine the cost of delivery for your order. This amount will be confirmed for you at checkout.
| Up to 500g | Up to 3kg | Over 3kg/bulky | |
|---|---|---|---|
| Domestic* | Australia Post Express Flat Rate $6.00 | Australia Post Express Flat Rate $9.00 | Courier Flat Rate $15.00 |
| International (worldwide) | Flat
Rate
$15.00 |
You will be emailed with a quote once you have submitted your order. | |
* Free delivery on gift certificate purchases.
5. Do you offer gift wrapping?
Yes, we offer free gift wrapping on all non-bulky items. Please tick the 'add gift wrap' box at checkout. We can even include one of our 'groovy' gift cards, with a hand-written message of your choice. Simply complete the message you would like to include in the 'gift card message' box at checkout.
6. Can my order be sent to a different address?
Yes, certainly. Simply click on the 'send to a different address' button at checkout. You can then complete the recipients address and contact details. We will however, send you the order confirmation and receipt, so please ensure that you record your contact details as well.
7. Is the website secure?
Yes, definitely. Ensuring the security of your personal and financial details is our priority. Your details are processed using 128 bit SSL encryption. We also use the services of a third party processing service eWAY to securely process your payments. This means that your financial details are not viewed or stored by us.
8. Are my details kept private?
Yes, most definitely. In accordance with the Federal Privacy Law (2001) we have taken steps to ensure that the personal details you provide remain confidential. We will not share this information with anyone else and under no circumstances will we sell these details to any other person or company.
9. Do you have a return policy?
Yes.
Faulty goods – At minifashionista™ all items are checked prior to despatch. However, if merchandise is defective, it should be returned for a full replacement. If for some reason, the same item cannot be supplied, the customer will be offered a refund or store credit. All costs associated with the replacement of the item (including postage) will be borne by minifashionista™.
Sizing or selection exchanges - minifashionista™ do except exchanges on items returned due to sizing or selection issues, provided that they meet the following requirements.
- Merchandise must be returned within 14 days of delivery
- Merchandise must be in original condition, at the time of purchase, including product packaging, instructions and tags.
- Original delivery charges will not be refunded.
- Re-delivery of the exchanged item/s will be at the customer's expense.
Please note that sale items cannot be exchanged, unless faulty, so please choose carefully.
If you have any queries regarding returns please contact us on
10. Do you provide information on sizing?
Yes
Clothing
Unfortunately, as with adult wear, the sizing of children's wear is not standardised. This means that some sizes can vary across brands. We have provided the following as a guide:
| 0000: | Newborn |
|---|---|
| 000: | 0-3 Months |
| 00: | 3-6 Months |
| 0: | 6-12 Months |
| 1 | 12-18 Months |
| 2 (2T) | 18-24 Months |
| 3 (3T) | Up to and including 3 years |
| 4 (4T) | Up to and including 4 years |
If you're purchasing a groovy gift for a newborn, we recommend that you purchase either 00 (3-6 Months) or 0 (6-12 Months) – this allows for differences in birth weights and ensures that the baby will have plenty of opportunities to be 'seen about town' wearing your stylish gift!
Where we are aware that a particular brand runs 'small' or 'large' we will tell you in the product description. But we've also included this information below:
Run 'small'
Kit n Kin
No Added Sugar (designed to be slim fitting)
Lucky Fish
Droopy Knickers (slim fitting)
Run 'Big'
-
Footwear
Footwear sizes are provided within the product descriptions. Size is provided as the length in centimetres (cm) from the heel to toe. These sizes are given as an estimate and should be taken as a guide only.
Should you have any queries regarding sizing at all, please do not hesitate to contact us on
11. Do you have a pricing policy?
Yes. All prices are quoted in Australian Dollars and include Government Sales Tax (GST) of 10%. We have provided a currency converter should you wish to calculate conversion into another currency. GST will be removed for all international orders, at the time of checkout. We reserve the right to change our prices at our discretion.
12. Which currency do you use for conducting transactions?
All transactions will be conducted in Australian Dollars only. We have provided a currency converter to assist you in calculating any conversions from other currencies.
13. I received a gift voucher but I'm not sure how to redeem it, can you help?
Of course! Redeeming your gift voucher is easy - please click here for step-by-step instructions.